1. Introduction
FREE PDF CONVERTER ONLINE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF processing services.
Key Point: We respect your privacy and are committed to protecting your personal data and uploaded files.
2. Information We Collect
2.1 Personal Information
When you create an account or use our services, we may collect:
- Name and email address
- Payment information (processed securely through Stripe)
- Account credentials (passwords are encrypted)
- IP address and device information
2.2 Uploaded Files
We temporarily store files you upload for processing. These files are:
- Stored securely on our servers
- Automatically deleted within 24 hours of upload
- Never shared with third parties
- Protected with 256-bit encryption
2.3 Usage Data
We automatically collect information about how you use our service, including:
- Tool usage statistics
- Browser type and version
- Time zone settings and location
- Pages visited and actions taken
3. How We Use Your Information
We use your information to:
- Provide and improve our PDF processing services
- Process payments and prevent fraud
- Send account-related notifications
- Respond to customer support requests
- Analyze usage patterns to improve user experience
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (SSL/TLS) and at rest
- Secure Servers: Files are stored on secure, monitored servers
- Access Control: Limited employee access to user data
- Regular Audits: Security assessments and updates
ISO 27001 Certified: Our data security practices meet international standards.
5. File Deletion Policy
Your privacy is our priority. We automatically delete all uploaded files:
- Within 24 hours of upload
- Immediately upon your request
- From all backups within 30 days
6. Cookies and Tracking
We use cookies to:
- Maintain your login session
- Remember your preferences
- Analyze site traffic
- Improve user experience
You can disable cookies in your browser settings. See our Cookie Policy for details.
7. Third-Party Services
We use trusted third-party services:
- Stripe: Payment processing (PCI DSS compliant)
- Analytics: Anonymous usage statistics
These services have their own privacy policies and we encourage you to review them.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Export your data
- Opt-out of marketing communications
- Withdraw consent at any time
9. Children's Privacy
Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@pdftoolspremium.com
- Address: FREE PDF CONVERTER ONLINE, Data Protection Office