Refund Policy

1. Our Commitment

At FREE PDF CONVERTER ONLINE, customer satisfaction is our priority. We offer a comprehensive refund policy to ensure you can try our services with confidence.

2. Eligibility for Refunds

2.1 Pay-Per-Use Downloads (€2.99)

You are eligible for a full refund if:

• The processed file is corrupted or unusable
• The conversion failed to complete
• The output quality is significantly compromised
• You were charged but didn't receive the file
• Request made within 30 days of purchase

2.2 Premium Subscriptions

For subscription plans, you can request a refund if:

• Requested within 30 days of initial purchase
• The service did not meet expectations
• Technical issues prevented service use
• Duplicate or incorrect charges occurred

3. Non-Refundable Situations

We cannot provide refunds in the following cases:

• Requests made after 30 days from purchase date
• User error or misunderstanding of service capabilities
• Files that were successfully processed and downloaded
• Change of mind after successful service delivery
• Violation of our Terms of Service

4. How to Request a Refund

Step-by-Step Process:

1. Contact Support: Email support@pdftoolspremium.com
2. Provide Details:
   • Your account email address
   • Transaction ID or receipt
   • Reason for refund request
   • Description of the issue (if applicable)
3. Wait for Review: We review requests within 2-3 business days
4. Receive Decision: You'll be notified via email
5. Get Your Refund: If approved, refunds are processed within 5-7 business days

5. Refund Processing Time

Once approved, refunds are processed according to the following timeline:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

Processing times may vary depending on your financial institution.

6. Subscription Cancellations

6.1 How to Cancel

You can cancel your subscription at any time from your Dashboard. Cancellation stops future billing but maintains access until the end of the current billing period.

6.2 Refund Upon Cancellation

• Within 30 days: Full refund available
• After 30 days: No refund, but service continues until period ends

7. Technical Issues

If you experience technical problems:

1. Contact our support team first - we'll try to resolve the issue
2. If we can't fix the problem, you're eligible for a full refund
3. We may request screenshots or error messages to assist

8. Fraudulent Activity

Refund requests involving fraudulent activity will be:

• Investigated thoroughly
• Reported to appropriate authorities if necessary
• May result in account termination
• May be denied without appeal

9. Exceptions and Special Cases

We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances may include:

• Extended service outages
• Billing errors on our part
• Extenuating personal circumstances

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of any changes.

11. Contact Information

For refund requests or questions about this policy:

• Email: support@pdftoolspremium.com
• Subject Line: "Refund Request - [Your Email]"
• Response Time: Within 24-48 hours

12. Dispute Resolution

If you're unsatisfied with our refund decision:

1. Request a review by emailing appeals@pdftoolspremium.com
2. Provide additional information or documentation
3. A senior team member will review within 5 business days
4. The final decision will be communicated via email